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Privacy Policy

Last updated: 11th June 2025

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This Privacy Policy explains how we collect, use, and protect your personal information when you visit or interact with neuroreset.me. We are committed to safeguarding your privacy and ensuring that your personal data is handled in accordance with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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1. Who I Am

Neuroreset.me is operated by Deborah Jones, located in the United Kingdom. For the purposes of data protection law, I am the “data controller” of the personal information you provide to me.

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If you have any questions about this policy or how we use your data, you can contact me at:
debbie@neuroreset.me

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2. What Information I Collect

I may collect and process the following types of personal data:

  • Identity Information: Name

  • Contact Information: Email address, telephone number

  • Booking/Enquiry Information: Details you provide when making a booking or enquiry (e.g. reason for seeking services)

  • Technical Data: IP address, browser type, operating system (via cookies or analytics tools)

  • Usage Data: Information about how you use the website (pages viewed, time spent, etc.)

I do not collect or store special category data (e.g. health information) unless you provide it voluntarily and with explicit consent, such as when describing symptoms in a form or email.

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3. How I Use Your Information

I use your personal data to:

  • Respond to enquiries and provide services

  • Manage bookings and communicate with clients

  • Improve this website and user experience

  • Comply with legal obligations

I will only use your data when legally permitted to do so, and will never sell your data to third parties.

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4. Legal Bases For Processing

I process your data on the following legal bases:

  • Consent: Where you have given clear consent (e.g. by submitting an enquiry form)

  • Contract: Where I need to provide a service you have requested

  • Legal obligation: To comply with laws or regulations

  • Legitimate interests: To operate and improve this business (where your rights do not override my interests)

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5. Data Sharing

I may share your data with trusted third-party service providers (e.g. website hosting, booking platforms, email providers) only where necessary and under appropriate data protection agreements.

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I do not transfer your data outside the UK or EEA unless adequate safeguards are in place.

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6. Data Retention

I retain your personal information only for as long as necessary:

  • Enquiries: Up to 12 months from the last contact

  • Clients: Up to 7 years after the end of services (to comply with legal and insurance requirements)

  • Website analytics: Typically anonymised and stored for up to 2 years

 

7. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data I hold about you

  • Correct any inaccurate data

  • Request erasure of your data (“right to be forgotten”)

  • Object to or restrict how we use your data

  • Withdraw consent at any time

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, contact us at [Insert contact email].

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8. Cookies

I may use cookies or similar technologies to improve your browsing experience. You can control cookie preferences via your browser settings. For more details, please see the Cookie Policy.

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I may update this Privacy Policy from time to time. The latest version will always be posted on this page, with the effective date at the top.

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