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Informed Consent

Last updated: 11th June 2025

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This Informed Consent outlines the nature of the services I offer through neuroreset.me and sets out what you can expect when working with me. It ensures that you fully understand the scope of our work together and agree to proceed on that basis.

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By booking and attending a session, you confirm that you have read, understood, and agreed to the following:

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1. Nature Of My Services

I offer therapeutic services including:

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  • Pain-focused hypnotherapy

  • Neuro-Linguistic Programming (NLP)

  • Transformational coaching

  • Conversational therapy

 

These approaches aim to support psychological and physical wellbeing, particularly for those living with long-term or chronic pain conditions such as fibromyalgia, arthritis, and back pain.

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These services are complementary in nature and are not a substitute for medical treatment or advice.

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2. Scope Of Practice

I am a certified hypnotherapist, NLP practitioner, and transformational coach. I am also a qualified nurse, but I do not provide medical advice, nor do I diagnose or treat medical or psychiatric conditions.

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I am not a doctor, physiotherapist, nutritionist, or fitness professional. I do not offer guidance on medication, physical therapy, or dietary plans.

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If you have any concerns about your health, you must consult your GP or appropriate medical professional.

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3. Requirement For Medical Diagnosis

To work with me for chronic pain, you must have received a diagnosis from a qualified medical professional. This ensures that your symptoms have been medically assessed and that other serious conditions have been ruled out.

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If you have not yet sought a diagnosis, please do so before beginning hypnotherapy. This is for your safety and to ensure you are receiving the appropriate level of care.

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4. Exclusions

I am unable to provide hypnotherapy for clients who are currently experiencing or have a history of the following:

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  • Epilepsy or seizures

  • Schizophrenia or psychosis

  • Severe personality disorders

  • Bipolar disorder

  • Severe depression with suicidal thoughts

  • Recent hospitalisation for mental health

  • Active eating disorder

  • Untreated PTSD or complex trauma

  • Substance misuse or intoxication during sessions

  • Drug/alcohol-induced psychosis

  • Severe cognitive impairment or dementia

  • Unstable heart conditions (e.g. angina under review)

  • Severe breathing difficulties

  • Pregnancy

  • Under the age of 18

 

If any of the above applies to you, I am unable to proceed with treatment. Please seek appropriate support through your GP or mental health provider.

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5. Participation & Responsibility

The success of this work depends on your full and active participation. This includes practising techniques after a session and being open to the process of change.

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While many clients experience significant relief from their symptoms, results vary and cannot be guaranteed.

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6. Session Structure & Content

Sessions are conducted online. You are responsible for ensuring a quiet, private space with a stable internet connection.

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I will wait up to 10 minutes for you to join. If you do not arrive within this time, the session will be cancelled and no refund will be given.

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Sessions may be recorded for safeguarding and accuracy. These recordings are stored securely in line with UK GDPR and will only be accessed in the event of a dispute or legal requirement.

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7. Fees, cancellations & Refunds

Sessions must be paid for by bank transfer at least 48 hours in advance.

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I do not accept cash, PayPal, or other payment methods.

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You must provide at least 24 hours’ notice to cancel or reschedule. After this time, no refund will be issued.

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Refunds are not given for missed sessions or if you do not feel the results met your expectations.

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8.  Unexpected Disruptions

If I need to cancel a session due to illness or an emergency, I will notify you as soon as possible and offer to reschedule at no extra cost.

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If technical issues on my side prevent the session, it will be rescheduled.

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If technical issues on your side prevent the session and cannot be resolved within 10 minutes, the session may be forfeited with no refund. If resolved within 10 minutes, the session will go ahead but still end at the scheduled time.

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9. Confidentiality

All sessions and personal information are kept strictly confidential, except where I am legally obligated to disclose information. This includes:

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  • Risk of harm to yourself or others

  • Safeguarding concerns such as abuse or neglect

  • Legal requests or court orders

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10. Your Consent

By booking a session, you confirm that:

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  • You understand the nature and limitations of the services offered

  • You meet the eligibility criteria outlined above

  • You give informed consent to engage in hypnotherapy, NLP, and coaching with me

 

If you have questions before proceeding, please contact me directly at debbie@neuroreset.me

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