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Accessibility Statement

Last updated: 11th June 2025

 

At neuroreset.me, I am committed to making my services and website accessible to as many people as possible, including those with physical, sensory, cognitive, and technological access needs.

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1. Online Sessions

All sessions are conducted online via video call. To support accessibility, I offer:

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  • Flexible scheduling to accommodate individual needs

  • The ability to adjust the pace, language, and content of sessions

  • Clear written communication before and after sessions

  • The option to take breaks during longer sessions if needed

  • Use of captions (where supported by the video platform)

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If you have specific access needs such as hearing impairments, sensory sensitivities, or cognitive processing difficulties, please let me know before your session. I will do my best to accommodate your requirements.

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2. Website Accessibility

I aim to ensure that neuroreset.me is usable for all visitors. This includes:

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  • A clean, simple layout with consistent navigation

  • Text that is readable, with good contrast

  • Compatibility with screen readers and keyboard navigation

 

f you encounter any barriers while using the website, please contact me at debbie@neuroreset.me. I welcome feedback and will do what I can to improve accessibility.

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3. Limitations

While I aim to make every aspect of my service as accessible as possible, there are some limitations due to the nature of the technology used.

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Please note that I will only conduct sessions using platforms that allow for session recording, such as Zoom or other secure video conferencing tools that meet GDPR standards for data protection. This is a professional requirement, as recordings are used for safeguarding purposes and to maintain an accurate record of our work together.

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For this reason, I am unable to offer sessions via platforms like WhatsApp, Facebook Messenger, FaceTime, or similar services, as they do not provide secure or compliant recording functionality.

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Recordings are stored securely in accordance with UK GDPR, are never shared, and would only be accessed if legally required (e.g. under a court order or for a safeguarding concern).

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If you have difficulty using the platforms I support, please let me know in advance, and I’ll do my best to offer guidance or alternatives within those secure systems.

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In the event of a connection failure or technology issue, I will always prioritise rescheduling where the problem lies on my side. If accessibility or technology is a concern for you, please reach out ahead of time and I’ll work with you to find a practical solution.

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4. Ongoing Commitment

Accessibility is an ongoing process. I am continuously learning and open to making improvements. If there’s something I can do to make working together easier for you, please don’t hesitate to ask.

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